FAQs
General FAQs
Why can't I find my Cort guitar on the Cort website?

The current Cort website only features the model lineup of this year. Models that are designed for domestic sales in a certain country, specially designed spot models, or models that have been discontinued are not listed on the website. If you can't find your model on the website, please contact the authorised Cort dealer or Cort distributor in your country.

Where Can I buy Cort Guitars and Basses?

Check out Dealer and Distributor List

Does CORT sell direct to the public?

We do not sell our product to the public directly, plrease contact to authorised CORT dealer near you.

Can I identify a Cort model just by the serial number alone?

You cannot identify a particular Cort model just by the serial number alone. Serial numbers mainly identify the year that the instrument was produced in. For instance, if a serial number starts with 00, that guitar was produced in 2000. Guitars being produced in 2006 start with 06 and so on.

Warranty FAQs
I'd like to inquire about the A/S (after service) for Cort guitars and what is the best way to do this?

Normally, A/S could be provided at the authorised Cort dealer where you purchased the Cort guitar or bass. Please don't forget to retain your original sales receipt or a copy.

Is A/S for Cort guitars only available at the same store the instruments were purchased in?

Bringing your guitar to the store where you purchased is the easiest way to validate your warranty. Regardless of whether you purchased at the store or not, you can inquire of Cort dealers about A/S for your Cort guitar. Before bringing in your guitar, please contact Cort dealers in your area by phone first.

I bought my guitar used, is it still under warranty?

All Cort instrument warranties apply to the original purchaser only. Even if your Cort product is no longer covered under warranty, our authorised Cort dealers can perform repairs on used, non-warranted products as well, and may be able to give you an accurate estimate of the cost prior to beginning the work. Please contact your local Cort Dealer.

Technical FAQs
Can I string my Cort acoustics with medium gauge strings?

We have been using D'Addario 80/20 bronze strings for many years. While strings are a matter of personal preference. It's as easy as changing strings to try for yourself and see where your taste lies. The dreadnoughts and jumbos are all fine with medium or light gauge strings. But small-bodied guitars are braced lightly. So, small-bodied guitars are not suited for medium gauge strings. Use of medium gauges can damage your guitar top.

How should I clean my acoustics?

We want to recommend you not to use polish on satin finish guitars. Use a cotton cloth slightly moistened with water to wipe and clean the body and neck. We don't advise using too much wax or guitar polish. Moisture should never be used in non-finished areas like fingerboard and bridge. Avoid polishes containing abrasives, wax, or silicone. There are some questions about silicone and the effect it has on all finishes. We do not believe that silicone will cause any direct damage to our gloss finish.

What is the wrench size for truss rods? (Acoustic)

We have one type of wrench. L-shaped Allen wrenches are using, and the diameter is 4mm. (caution: not 3/16")

Temperature and Humidity

Changes in humidity are the greatest danger to your guitars. High humidity can even cause wood to swell and distort. Low humidity is also bad for guitars. You should have a room humidified to 45%~48%. Especially don't allow it to get cold and then warm too quickly. Our guitars built in factories with sufficient humidity control.