FAQs
Subject
  • You cannot identify a particular Cort model just by the serial number alone. Serial numbers mainly identify the year that the instrument was produced in. For instance, if a serial number starts with 00, that guitar was produced in 2000. Guitars being produced in 2006 start with 06 and so on.
  • For information regarding possible dealerships, please send your inquiries
  • We do not sell our product to the public directly, plrease contact to authorized CORT dealer near you.
  • The current Cort website only features the model lineup of this year. Models that are designed for domestic sales in a certain country, specially designed spot models, or models that have been discontinued are not listed on the website. If you can't find your model on the website, please contact the authorized Cort dealer or Cort distributor in your country.
  • Check out Dealer and Distributor List
  • All Cort instrument warranties apply to the original purchaser only. Even if your Cort product is no longer covered under warranty, our authorized Cort dealers can perform repairs on used, non-warranted products as well, and may be able to give you an accurate estimate of the cost prior to beginning the work. Please contact your local Cort Dealer.
  • Bringing your guitar to the store where you purchased is the easiest way to validate your warranty. Regardless of whether you purchased at the store or not, you can inquire of Cort dealers about A/S for your Cort guitar. Before bringing your guitar, please contact Cort dealers in your area by phone first.
  • Normally, A/S could be provided at the authorized Cort dealer where you purchased the Cort guitar or bass. Please don't forget to retain your original sales receipt or a copy.
  • The methods for administering warranty service may vary somewhat from country to country. Please check with the Cort Distributor in your country, or the Cort Dealer from whom you purchased the product for specific details on the warranty coverage for your guitar.
  • Your original sales receipt is your verification of proof and date of purchase for validation of warranty claims. In order to validate your warranty and as a condition of this warranty, you must retain your original sales receipt or a copy. Your Cort guitar must be purchased from an authorized Cort dealer.
  • Changes in humidity are the greatest danger to your guitars. High humidity can even cause wood to swell and distort. Low humidity is also bad for guitars. You should have a room humidified to 45%~48%. Especially don't allow it to get cold and then warm too quickly. Our guitars built in factories with sufficient humidity control.
  • We have one type of wrench. L-shaped Allen wrenches are using, and the diameter is 4mm. (caution: not 3/16")
  • Simply, you can hang your strap on neck. It does no harms to the neck of your instrument to tie the strap on the paghead. The most popular location for a strap button is in the treble side heel of the neck down. Be sure to pre-drill the strap button hole, and the strap draws perpendicular to the button and it's very secure indeed. You can put the strap button directly in the heel cap. It's the easiest area to touch up if you remove the button later. Drill a pilot hole for my strap button screw. We strongly recommend the strap button be installed by an repair person.
  • We want to recommend you not to use the 'polish?' on a satin finish guitars. Use a cotton cloth slightly moistened with water to wipe and clean the body and neck. I don't advise using too much wax or guitar polish. And moisture should never be used in non-finish areas, like fingerboard and bridge. Avoid polishes containing abrasives, wax, or silicone. There are some questions about silicone and the effect it has on all finishes. We do not believe that silicone will cause any direct damage to our gloss finish.
  • Subscribe to Our Newsletter